Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you create an account or use our services, you may provide us with:

• Account information (name, email address, password)
• Billing information (payment method, billing address)
• Website information (domain names, website names)
• Communications with us (support tickets, emails)

1.2 Analytics Data We Collect

For websites using our tracking script, we collect anonymous, aggregate data including:

• Page views and session duration
• Referrer information (where visitors come from)
• Device type, browser, and operating system
• Country and general geographic region (not precise location)
• Screen size and viewport
• UTM parameters and campaign data
• Browser language preference

1.3 What We Don't Collect

To protect visitor privacy, we specifically do NOT collect:

• IP addresses (we don't store or log them)
• Personal identifiable information of your visitors
• Cross-site tracking data
• Device fingerprints for identification
• Form submissions or user inputs
• Cookies for tracking purposes (unless explicitly enabled)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your payments and manage your subscription
• Send you service-related communications
• Respond to your requests and support inquiries
• Analyze and improve our platform's performance
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your data. Ever.

We may share information only in the following circumstances:

• Service providers: We work with trusted third parties who help us operate our services (e.g., payment processors, hosting providers)
• Legal requirements: If required by law, court order, or governmental regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize us to share data

4. Cookies and Tracking

Our analytics tracking script is designed to work without cookies by default. This means your website visitors don't need to see cookie consent banners for our analytics.

For our own website and dashboard, we use:

• Essential cookies: Required for authentication and security
• Preference cookies: To remember your settings (like theme preference)

5. Data Retention

We retain your analytics data based on your subscription plan:

• Free plan: Up to 6 months of data
• Paid plans: According to your plan's data retention period

Account information is retained for as long as your account is active. When you delete your account, we delete your data within 30 days, except where we're required to retain it for legal purposes.

6. Data Security

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit using TLS/SSL
• Data at rest is encrypted using AES-256 encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication for all internal systems
• Secure data centers with physical security measures

7. Your Rights (GDPR)

If you're located in the European Economic Area (EEA), you have certain rights regarding your personal data:

• Right to access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to portability: Request your data in a portable format
• Right to object: Object to processing of your personal data
• Right to restrict processing: Request limitation of data processing

To exercise any of these rights, please contact us at privacy@jetrack.com.

8. CCPA Rights (California Residents)

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to non-discrimination for exercising your privacy rights

9. International Data Transfers

Our services are hosted in the United States. If you're accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: